Policies

SHIPPING

KingPurr’s products are made to order and shipped from five locations including North Carolina, California, Mexico, Spain, and Latvia depending on your delivery location.

We generally make sure to process your order within 2-7 business days. 97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.

Estimated delivery times:
USA 5-8 business days
Worldwide Shipping time may vary
depending on location

 

RETURNS/ EXCHANGE

As we produce your purchases on demand, all sales are final. We would not be able to offer exchanges or refunds. Please make sure to check the size guide for correct sizing.

WARRANTY

Should you have a problem with your order, please do let us know and we would fix it! We’re committed to making sure you’re pleased with your purchase and would replace any damaged or defective items.

Note: All issues are to be reported within a week upon receiving your purchase. Thank you!

DISCLAIMER

Funny Smell – As we are using direct-to-garment (DTG) printing technique, when unpacking a new garment, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent (pre-treatment) applied during the printing process and it’s not permanent. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

International Shipping – Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. KingPurr does not take responsibility for possible fees.

Please be informed that delivery will be longer than usual. Now is a challenging time and we are doing our very best to fulfill your orders while keeping every one safe.